SYSTEM UPGRADE OCCURING JANUARY 29-FEBRUARY 2, 2021!
Our Core Data Processing System is being upgraded starting at the close of business on January 29, 2021 through Monday, February 1, 2021. This time frame will be referred to as the “Conversion Period”. Our goal with this upgrade is to bring you better technology, more efficient resources, and improved products and services in the future.
During the Conversion Period, online services and mobile banking will not be available. Though our entire staff will be here on Monday, February 1, 2021, we will remain closed as we will be doing final staff training and bringing all our online systems back up throughout the day. We will be reopening the branch on Tuesday, February 2, 2021.
Please review the information on this page as it provides answers to some of the questions you may have regarding the impact on your services during the conversion period. Please keep in mind, we will be updating this from time to time, so check back frequently up until the conversion period!
Frequently Asked Questions:
Q: What is a Core or Data Processing System? This is our computer system we use to maintain our member’s accounts and process transactions.
Q: Will my account number change? Your base membership number will not change; however, your savings, checking, certificate/ IRA or loan suffixes may change. In the event your suffixes change, you will see the new ones in Online/Mobile Banking and on your statements. We will send an updated communication regarding these changes as we get closer to the conversion period.
Q: Will I need to order new checks? No. Your current checks will continue to work with your account; however, you will see a slightly different number at the bottom of your checks the next time you reorder.
Q: Will I have access to my funds during the conversion? You will have limited access during the conversion period. ***Online/Mobile Banking and Bill Payer will not be available Friday, January 29, 2021 starting at 5:30PM PST until Tuesday, February 2, 2021. Your ATM/Debit cards will be available but with limited access. Please make arrangements to have the cash you need before 5:30PM on January 29, 2021.***
Q: Will my Progressions Visa Credit Card change? No. Your credit card will not be impacted by the conversion and can be used as normal during the conversion period.
Q: Will Online Banking be changing? Yes, and we are very excited!! Beginning on Tuesday, February 2, 2021 you will be required to re-enroll when you log in on via our website at www.progressionscu.org and clicking on It’s Me 247 online banking buttons. ***Be sure to delete any links to our online banking you may currently have saved in your “favorites” folder.
Q: Will Mobile Banking be changing? Yes, and we are excited about this update as well! ***Your mobile app will need to be updated! Be sure to visit your app store to download the latest version!! We will update our this page once it is available.***
Q: How will Remote Deposit be impacted during the conversion? You will not be able to make a deposit with this feature after 3:00 PM Pacific Time on January 29th, 2021. We will send an update once this feature is available after the conversion.
Q: Will my direct deposit/payroll change? No. You should not see any changes to your direct deposit or payroll. Any distributions that you established prior to conversion should be set to distribute into the same accounts. Please review your accounts for accuracy and report any discrepancy immediately.
Q: Will my electronic withdrawals change? No. Any electronic withdrawals you had set up prior to conversion should continue to route properly to your account. However, please note that the new account suffixes you see on Online/Mobile Banking or on your statement are the suffixes you would use for any NEW electronic withdrawals you set up after the conversion.
Q: Can I save my account history before conversion? Yes. If you were signed up for e-Statements you will be able to see your previous statements until the deactivation date of January 29, 2021. Just download to save to your computer or print.
Q: Will my Bill Payer change? Your Bill Payer Service will not change. All of your existing payees and history will convert to the new system. To pay your bills, you will simply log into It’s Me 247 (our new Online Banking) and select the Pay My Bills icon. This will also be seen in our new mobile app.
Q: What about any bills I need to pay during the Conversion Period? Any payments scheduled to be processed January 29th – February 1st will be processed as scheduled. Since online banking will not be available during that time, you will not be able to add or make changes to any payments during the conversion period. Once online banking is available on February 2nd, you will be able to log in and resume normal use of our bill payer service.
Q: Will Shared Branching be available during this time? No. Shared branching will not be available during the conversion period. You may resume using Shared Branching on Tuesday, February 2nd.
Q: How will my end of month statement be impacted? In the month of February, you will receive two paper statements. One from our old system that will cut off on January 29, 2021 and another one within a few weeks from our new processor with any activity from January 30th – January 31st.
Q: How will dividends be impacted? Divdends earned through January 29th will be paid on January 29th. Divendends earned starting January 30th will be paid on their regularly scheduled date.