I am humbled, honored and excited to have recently been appointed Chief Executive Officer by the Board of Directors. Prior to this, I was Senior Vice President, Chief Operations Officer. I have and extensive background in Credit Union Executive Management and been with Progressions the past 10 years. Before coming here I was with another local credit union for 22 years. All in all, I have been in the credit union and banking industry 37 years. One of the many reasons this credit union holds such a special place in my heart is its roots as Spokane Postal Credit Union. My late mother, Barbara H. Smith, was a night shift Supervisor at the old “Terminal Annex” of the USPS up until she retired in the early 90’s. Because of this I opened my first membership and got my first car loan here in 1980. Just like in 1980, this credit union is still very committed to helping members in all stages of life from a first auto loan to first home loan to a retirement account.
As for 2020, it sure was unprecedented in so many ways and seemingly relentless in the challenges it presented to our members, the credit union, and the greater community. I am grateful for the understanding of our members and the perseverance of our staff and board as we pivoted quickly, implementing pandemic plans that included many staff working remotely and programs to help members who may be struggling financially due to the impact of COVID. Though it was a tough decision, we have had to close our lobby temporarily and offer appointments only. The health of our members and staff is a top priority. We also need to protect from any disruption to member service, which could easily occur if an illness spread or we had multiple staff needing to quarantine. Though we miss your faces and look forward to opening our lobby as soon as safe to do so, I want to remind you we offer all the digital services needed to transfer funds, pay bills, get cash and deposit checks remotely. Until then, if you need an appointment please call us at 509.535.0191 to set one. We offer in person or virtual appointments, whichever is best for you.
I want to assure you that Progressions Credit Union is stronger and more financially secure than ever, and remains so even with all the challenges that 2020 has brought us!! Last year our assets started off at $66 million and ended the year at $74 million. In addition to all the chaos the year brought us, we were able to bring you the Kasasa Rewards Checking.
2021 looks bright for Progressions Credit Union as we are about to upgrade our processing computer system, which has been in the planning stages for 2 years. We are in the home stretch, so please be sure to read the Frequently Asked Questions on how to prepare for this conversion, which includes information about re-enrolling in a new online banking product, a new mobile app, and more. Please note, we will be closed on Monday, February 1st, as we bring our systems back online and train staff.
I, along with the Staff and Board, are very optimistic and excited about the future and will continue striving to improve the financial well-being of our members and being your road to financial solutions