Like you, we have been following the Russian military invasion on Ukraine and the tragedy that is being created for the people of Ukraine and around the world. Our thoughts go out to Ukraine’s citizens and the people impacted by these violent acts. 

We want to make our members aware that the Russian military invasion has triggered a protentional increase in cyberattacks. We are committed to protecting our members and will be keeping a close eye on the situation as events continue to unfold as the safety of our member’s accounts and information is our number one priority.  

We have seen no attempts thus far, but with these current events that are happening, you need to be alert and aware of protentional phishing and social engineering attacks, as this is expected to increase. 

Be on alert for phishing attempts:

Email – A lot of phishing emails look legitimate and at first glance seem very real. If you receive a suspicious email or an unexpected email, take a good look at it. Look for misspellings, timestamps, email addresses and logos. If there is a link DO NOT click on it until you confirm it is a legitimate email. Be wary if the email seems urgent and wants you to provide sensitive information or wants you to use a link to provide sensitive information.

Text messages – Text phishing messages are a very popular and easy way for scammers to reach potential victims. If you receive a text message from a number that you were not expecting or don’t have saved as a contact, verify where it is coming from before responding or clicking any links. There are many ways you can verify phone numbers. An option is to Google the number to see if it comes up as a scammer’s number or Google who they are claiming to be if it is a business or non-profit. Typically legitimate businesses and non-profits have a number on their website that you can call to verify they sent out a text message.

Phone calls– Many cybercriminals will call pretending to be your financial institution or the FBI warning you that you have been hacked and to resolve the issue they need sensitive information. DO NOT give out any sensitive information. Hang up the phone and call your financial institution or the police.

  • How you will know it is Progressions Credit Union calling you:
    • We will NOT ask you for your online banking password
    • We will NOT ask you for your social security number
    • We will NOT ask you for your date of birth
    • We will NOT ask you for your card numbers
  • How you will know if Falcon (our debit card/credit card fraud manager) is calling on our behalf:
    • They will NOT ask for your SSN, DOB or card numbers
    • It will be an automated call asking the cardholder to confirm card charges after the cardholder is verified. If card charges are not recognized you will be redirected to a person.
    • They will NOT ask for the CVC number (the three digits on the back of a card)
    • They will NOT ask you to access your accounts on the computer while on the phone with you.
    • They will NEVER access your computer, laptop or phone.

Other suggestions:

  •  Card Transaction Activation: We strongly suggest turning on card notifications that will alert you when your card has been used. This will allow you to keep track of all transactions that are made on your cards. If an alert gets sent and you did not make that transaction you will be able to quickly respond by contacting us and freezing your card so that a scammer can’t access your money anymore.
  • NEVER give out sensitive information over the phone, through email or text messaging.
  • Get protection through ID SafeChoicea service we offer our members, offering added protection from ID Theft. Enroll in a plan that will protect you here.
  • Create complex passwords.  Complex means not an actual word, use of letters, numbers and symbols and long.  You should have different passwords for different programs.  Change them often. 
  • Avoid using public WiFi. As an example, an airport is a prime place for hackers to attempt to get into your phone and laptop as they are not secure.

At Progressions Credit Union we take security seriously and will continue to monitor our systems closely and ask you also be cautious and report any suspicious phishing attempts to us. 

To report anything suspicious, you can call us at 800-828-8691.



Protect yourself from scams by visiting our Security Center page today! Learn More